Ts and Cs

Welcome to Zim Eats! These Terms and Conditions ("Terms") govern your use of the Zim Eats platform, including the website and mobile application (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms.

1. Definitions

  • Customer: An individual who uses the Platform to order food for delivery from participating restaurants.
  • Restaurant: An establishment offering food for sale on the Platform.
  • Order: A request by a Customer to purchase food from a Restaurant through the Platform.
  • Delivery Partner: An independent contractor engaged by Zim Eats to deliver food orders to Customers.

2. Customer Terms

  • Eligibility: You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Platform.
  • Ordering: You are responsible for the accuracy of your order details, including delivery address and chosen payment method.
  • Payment: You agree to pay for your order at the time of checkout using the available payment options.
  • Cancellations: You may be able to cancel your order before it is confirmed by the Restaurant. Cancellation policies may vary, so please refer to the specific Restaurant's information on the Platform.
  • Content: You are prohibited from posting any illegal, offensive, or defamatory content on the Platform.
  • User Reviews: You may submit reviews and ratings for Restaurants. Your reviews must be based on your own experience and be truthful.

3. Restaurant Terms

  • Registration: Restaurants must register and create a profile on the Platform to receive orders.
  • Menu and Pricing: You are responsible for maintaining an accurate and up-to-date menu with clear descriptions and pricing on the Platform.
  • Order Acceptance: You have the right to accept or reject any order placed through the Platform.
  • Food Preparation and Quality: You are responsible for ensuring the quality and safety of the food you prepare and deliver.
  • Delivery: You can choose to arrange your own delivery or collaborate with Zim Eats' delivery partners.
  • Customer Service: You are responsible for providing excellent customer service to Customers who order from your restaurant through the Platform.
  • Payment: You will receive payment for your orders through Zim Eats' secure payment gateway, minus any applicable fees.

4. General Terms

  • Availability: Zim Eats strives to provide uninterrupted service, but we cannot guarantee the continuous availability of the Platform.
  • Disclaimer: The Platform is provided "as is" and without warranties of any kind, express or implied. Zim Eats disclaims any liability for any errors or omissions in the content of the Platform or for any problems you may encounter related to technical performance.
  • Limitation of Liability: Zim Eats shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your use of the Platform.
  • Indemnification: You agree to indemnify and hold harmless Zim Eats from any claims, losses, or damages arising out of your use of the Platform.
  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of Zimbabwe.
  • Dispute Resolution: Any dispute arising out of or related to these Terms shall be settled by arbitration in accordance with the rules of the Zimbabwe National Arbitration Centre.

5. Modifications to the Terms

Zim Eats reserves the right to modify these Terms at any time. We will notify you of any changes by posting the revised Terms on the Platform. Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes.

6. Contact Us

If you have any questions about these Terms, please contact us at info@zimeats.co.zw

Thank you for choosing Zim Eats!